Contact
We’re here to help! If you have questions about orders, returns, refunds, shipping, or any of our products, our support team is ready to assist you.
For all inquiries, contact us at: petplanetuk.com@gmail.com
Please include your order number and a brief description of your issue. For damaged or defective items, attach clear photos.
Mailing Address
Pet Planet UK
Harrow Place, London, ENG, E1 7DB, UK
Response Time
- We respond to all emails within 24–48 hours on business days.
- Return instructions and support guidance will be provided promptly once your inquiry is reviewed.
Important Notes
- Keep your tracking number when returning items.
- Returns must be shipped in original condition and packaging, unless instructed otherwise.
- Refunds are processed within 7–10 business days after the returned item is received and inspected.