UK deliveries usually take 7–15 business days. International orders may take 10–20 business days. Delivery times are estimates and can vary due to shipping delays or customs processing.

Yes! Once your order is shipped, you will receive a tracking number via email to monitor your parcel.

Contact us at petplanetuk.com@gmail.com within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.

Contact us at petplanetuk.com@gmail.com within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost. For full details, please see our Return & Refund Policy.

Yes! We accept returns within 30 days of delivery for items that are unused, in original condition, and packaging. Personalized, perishable, and hygiene products cannot be returned. For complete details, please see our Return & Refund Policy.

Orders can be cancelled within 12 hours of purchase. After this period, orders are processed and shipped, so cancellation is no longer possible.

Absolutely! All products are carefully selected from trusted suppliers to ensure they are safe and suitable for pets. If you have specific concerns about your pet’s health, please consult your veterinarian before purchasing.

You can reach us via email at petplanetuk.com@gmail.com or by mail at:
Pet Planet UK
Harrow Place, London, ENG, E1 7DB, UK

Yes, we ship worldwide! International shipping times and costs vary depending on the destination. Customs duties may apply, which are the responsibility of the customer.

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