Privacy policy

Privacy Policy – Pet Planet UK

Privacy Policy – Pet Planet UK

Last Updated: October 4, 2025

At Pet Planet UK, protecting your privacy is as important to us as caring for your pets. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to this Privacy Policy. Please read it carefully to understand your rights and how we keep your information safe.

1. Information We Collect

  • Personal details: name, email, phone number, billing/shipping addresses.
  • Payment details: card or transaction information (processed securely via our payment providers).
  • Account details: username, password, preferences, profile information.
  • Shopping activity: items viewed, added to cart or wishlist, purchase history.
  • Communications: messages sent through email or customer support.
  • Technical data: IP address, browser type, device info, and cookie data.
  • Marketing preferences: newsletter subscriptions and promotional opt-ins.

2. How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies, tracking tools, and website analytics.
  • From trusted third-party partners who help us process payments, ship products, or provide technical services.

3. How We Use Your Information

  • Process orders and payments, arrange shipping, and handle returns or exchanges.
  • Provide customer support and respond to inquiries.
  • Improve your shopping experience and personalize recommendations.
  • Send marketing communications if you have opted in.
  • Secure our services, prevent fraud, and comply with legal obligations.

4. Sharing Your Information

  • With service providers for payment processing, shipping, hosting, and technical support.
  • With marketing partners if you have consented to receive promotions.
  • To comply with legal obligations or protect our rights.

We never sell your personal information to third parties.

5. Cookies & Tracking

  • We use cookies to remember preferences, track cart activity, measure website performance, and show relevant promotions.
  • You can adjust your browser’s cookie settings, but some features may not work properly if disabled.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Receive a copy of your data or transfer it elsewhere.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at petplanetuk.com@gmail.com.

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If we become aware of data collected from a child, we will delete it immediately.

8. Data Retention & Security

  • We take steps to protect your data with secure systems and encryption.
  • We retain your data only as long as needed to provide services, comply with laws, or resolve disputes.

9. International Transfers

Some third-party partners may process your information outside the UK or EEA. We use safeguards like Standard Contractual Clauses to ensure your data is protected.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us: